Política de envío

At Self Identity, every order is handled with care and intention. We are committed to delivering premium-quality hair extensions that reflect the confidence and individuality of our customers.

Processing Time
All orders are processed within 1–3 working days. Each item undergoes careful preparation and quality inspection before dispatch to ensure it meets our standards.

UK Shipping
UK orders are shipped via Royal Mail Special Delivery Guaranteed® or Royal Mail First Class Signed For®.

Once dispatched, delivery is typically:
• Special Delivery Guaranteed® – Next working day (by 1pm)
• First Class Signed For® – 1–2 working days

Most UK customers receive their order within 1–5 working days from the order date, depending on processing time and availability.

International Shipping
International orders are shipped securely via DHL Express, with estimated delivery within 5–10 working days from the order date.

Custom Units
Custom wig units are crafted to order and require 7–14 working days for completion and dispatch. This ensures the highest level of quality and finish.

Tracking Your Order
All orders are fully tracked. You will receive a dispatch confirmation email with tracking details once your order has been shipped.

Availability
As part of our commitment to quality, some items are prepared to order. If there are any unexpected delays, you will be notified promptly.

Thank you for choosing Self Identity.