FAQ
Answers to most common questions about products, orders, shipments, and payments.
Shipping
- In-stock items: Ship same day if ordered before 4PM.
- Pre-orders (UK): 3–5 working days from order date.
- Pre-orders (Worldwide): 5–10 working days from order date.
Some pre-orders may have extra processing time.
Yes, we ship internationally! Shipping times and rates vary by country and will be calculated at checkout.
Absolutely. Once your order ships, you’ll receive a confirmation email with your tracking number and link to monitor delivery.
Hair Extensions
Single Drawn hair has natural volume with gradual thickness, while Super Double Drawn hair is fuller from top to ends, offering a thick, luxurious look.
Raw hair is 100% unprocessed human hair. It hasn’t been chemically treated or steam textured — it’s in its most natural state.
Wash before installing. Use sulfate-free products, deep condition regularly, and avoid excessive heat. Treat it like your own hair for long-lasting results.
Services and Classes
Click the Book an Appointment link on our site or email us at info@selfidentity.co.uk
Not at all! We welcome beginners and offer step-by-step guidance to help you feel confident and skilled.
Class fees typically include a starter kit, training materials, hands-on practice, and a certificate of completion.